Remote EOS Integrators
Remote EOS Integrator Fractional Integrator role in the organization
I believe the reason Ken plays a partial integrator role in our organization is because he works closely with myself and with other leaders in the team. Working closely with Ken, we’ve made some transformational changes in our organization, implementing core systems to enable the business to scale and improve both customer and employee satisfaction.
By the spring of 2017, the customer satisfaction score was the best out of 10, and within a year we increased it to an average of 9.7 on a quarterly basis. Ken understands the importance of putting systems in place to keep our business scaling. In the summer of 2017, we implemented an integrated project management system linked to our Salesforce Sales Cloud system.
Working closely with Ken, we implemented the sales systems and process that we linked to our project management system. These systems improved the way our team sold deals and the way we communicate with our customers after they won their business. I think the difference was that there was a subordinate manager and integrator who trusted his team to make decisions.
While creating your EOS practice, having an experienced integrator in your team ensures that things go smoothly. Ken made sure that our accountability chart is always updated, updated our weekly scorecard before level 10 meetings, and pushed the team to complete all our rocks.
Could Remote Fractional Integrator work for your business?
To be totally transparent, I might be a bit biased about working remotely as I’ve worked remotely in the corporate world throughout my career. The organization Ken and I worked for was 100% away, with employees spread across North America. There are certainly challenges with working remotely, but having an entire Level 10 team working outside of a single location on Zoom, Skype, Google Docs, Hangouts and other Software as a Service (SaaS) technology. Several factors will make or break it to have a fractional integrator working remotely.
- Type of Job – If your business, factory or distribution operations are a 100% in-house manufacturer, it may not work to have a remote partial integrator. Whether you have a software or service business, using a fractional integrator in a remote operating environment can work. As a visionary, you must decide whether you can work well with your integrator over video. Can you work remotely and develop a strong partnership based on trust? If you can’t trust your team to do the job wherever it is found, a remote partial integrator may not be the best option.
- Visionary should attend same page meetings – You should never be too busy, or something that gets in the way of your same page meetings with your integrator. Regularly holding Visionary and Integrator meetings on the same page is important for both the health of the relationship and the health of the organization. The Same Page does not always mean that the Visionary and the Integrator should agree on the same things, it is healthy to accept not to agree. Same Page meetings are designed to allow the Visionary and Integrator to voice issues and strengthen their relationships.
- Technology – For a Remote Integrator to work in your organization, you must be comfortable using technology to stay connected. One mistake you don’t want to make is to make a decision via text message or email. Video conferencing tools like Zoom, Skype or Hangouts provide a great way to connect visually and keep both you and your visionary connected. When we can see each other visually, it gives us a sense of connection. Use technology to your advantage.
I think it’s a great first step to decide to implement EOS for your own business. Like any business system or process, it will work if you invest time, money and effort into getting it running. There are countless challenges in running your business, and getting the right people on the bus and in the right seat is essential. Your integrator role is a vital position for your business, and it is important to choose one that not only fits well but also fits personally.
- Using a fractional integrator can work, but you need to stick to good and consistent communication.
- Visionary and Integrator should be on the same page and you should hold your meetings on the same page.
- Remote Fractions can work if you are open to making it work and have the technology to enable regular communication.
- The integrator role is critical in creating the best systems and processes for your business. When done right, your business will scale faster.