FAST is the best WordPress support ticket plugin available.
You can now have a professional-looking support ticket system on your WordPress site that is easy for your customers to use. It’s so fast, it’s like chatting with your customers! FAST will add to your WordPress site a complete support system. No extensions or add ons are needed. We even use FAST ourselves to provide support tickets for our 20,000+ customers on ThemeForest.
Because we use FAST for our support tickets, we know that keeping customers waiting makes them unhappy. That is why FAST will give you & your team up to the minute updates using email and slack notifications.
- Unlimited Support Tickets
- Unlimited Agent & Customer Users
- Support Unlimited Products
- Super Fast (it’s like being in a chat room!)
- Assign Agents – FAST will distribute tickets to agents as they arrive
- Customizable Ticket Fields – Add your fields to get more information from your customers.
- Saved Replies – Save your most common replies for quick responses.
- Ticket Attachments – Attach images/files to your responses
- Search Tickets – Manage tickets easily with our advanced search
- Quick Hi – Button adds Hi + name of the customer to top of your ticket response
- Secure Fields – Store ticket information externally using secure fields
- Internal Comments – Make comments on tickets that are only seen by agents not customers.